Dear Customer

We do appreciate your trust and support of our products and service! To protect your own rights and interests, please read the following terms carefully: All products manufactured or supplied by Vtrade Supply are provided a one-year warranty based on the date of purchase to assure you a stable performance. If you find any defective ones during the warranty, please feel free to contact us at info@vtradesupplyltd.com for a return/exchange or refund.

Warm reminder: To avoid man-made damage in the process of using, thus making it out of warranty scope, please test all the products before installation.

Return / Refund / Exchange Policy

This Policy is for online purchases on Vtrade Supply only. Vtrade Supply accepts merchandise returns/exchanges due to non-physical/functional damages that are applied to this Policy. Please apply for an RMA service within 12 months from the purchasing date. If incorrect items are received, please contact us and issue a refund/return/exchange within 7 days of the recipient.

1.   All defective items are required to return within 12 months from the original purchase date. Items out of 12 months warranty will be denied.

2.   All returned items are required to be well packaged, and please email us the tracking number and packing list.

3.   This Warranty does not cover if the warranty seal on the item is from other suppliers.

4.   Defective items with touch issues, backlight issues, frame issues, or glass issues can be covered by the warranty.

      (Physical damage or damage caused by the incorrect installation is excluded).

5.   If the package you received is damaged or incorrect, please contact us immediately and provide pictures or videos.

6.   Before shipping defective items, please contact us to get the latest RMA return address and more details.

7.   Please do not hesitate to contact us at info@vtradesupplyltd.com for any questions.

Out of Warranty

· Out of warranty period.

· NoVtrade Supply QC marks.

· Improper operations like water damage, and incorrect installation that result in flex cable damage, screen damage, scratch, or bezel damage.